Find answers to your questions

 

I forgot the password on my tablet and I can`t access it

  1. First of all find out the tablet model
  2. Most often combination: power button + VOL+. Press them down at the same time and hold for 10 seconds until eSTAR boot logo appears. After Android BIOS window appears, use VOL+/VOL- button to choose “wipe data/factory reset mode” and “select delete all user data”. This will delete all user information and and reset tablet`s factory settings.
  3. If you are still unable to reset the factory settings and access the tablet, please contact your nearest eSTAR customer service centre.

Can I update the Android KitKat or some other Android version into Lollipop or other version?

  1. Sadly there is no way to update it.
  2. eSTAR tablets have OTA (over-the-air: wireless delivery of new software) function, however it is only offering updates for the same Android version which is installed in your device, meaning that Android KitKat can only be updated to a newer Android Kitkat version.

The OS won`t start, only the eSTAR boot logo is visible

  1. Use the combination of Power + VOL- and if Android BIOS window opens, reset factory settings.
  2. If it doesn`t work, please contact the nearest customer service centre.